TERMS AND CONDITIONS

Last updated: 22 July 2026

1. About These Terms

Welcome to CareFone.

These Terms and Conditions (“Terms”) govern your access to and use of the website carefone.in (“Website”), including any purchase made through the Website.

CareFone is the customer-facing brand used on the Website. The Website’s e-commerce operations, order processing, invoicing, fulfilment and customer support are carried out by Stickity Retail (OPC) Private Limited (“Company”, “we”, “our” or “us”).

In these Terms, references to “CareFone”, “we”, “our” or “us” refer to the Company in connection with the Website and purchases made through it.

By accessing the Website, creating an account or placing an order, you agree to these Terms and the policies referenced in them, including our:

• Privacy Policy;

• Refunds and Exchange Policy; and

• Shipping Policy.

If you do not agree to these Terms, you should not place an order or continue using the Website.

2. Eligibility to Place an Order

You may browse the Website regardless of age. However, to create an account or place an order, you must:

• be at least 18 years old;

• be legally competent to enter into a contract under applicable law; and

• provide accurate and complete information.

A person under 18 may use the Website only under the supervision of a parent or legal guardian. Any order for a person under 18 must be placed by their parent or legal guardian.

3. Accounts and Customer Information

You may be able to purchase products as a guest or by creating an account.

When creating an account or placing an order, you agree to provide information that is accurate, complete and current.

You are responsible for:

• keeping your account credentials confidential;

• restricting unauthorised access to your account and devices; and

• notifying us promptly if you suspect unauthorised access or use.

You are responsible for activity carried out through your account unless the activity resulted from a security failure attributable to us.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorised activity or a violation of these Terms.

4. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colours, dimensions, compatibility information and prices accurately.

However:

• colours may appear slightly different depending on your device or screen settings;

• product packaging may be updated without materially changing the product;

• handmade, printed or customised products may have minor variations; and

• photographs may include devices, props or accessories that are not included unless specifically stated.

You are responsible for selecting the correct device model, product size, colour, design and customisation details before placing an order.

For mobile cases and accessories, please check your exact device model before purchasing. Similar device names do not necessarily mean that the products are compatible.

If a product materially differs from its description, your rights under our Refunds and Exchange Policy and applicable consumer law will continue to apply.

5. Orders and Order Acceptance

After you place an order, we may send an order confirmation by email, SMS, WhatsApp or another electronic method.

An order confirmation only confirms that we have received your order. An order is accepted when it is dispatched, unless we expressly confirm acceptance earlier.

We may decline or cancel an order before dispatch for reasons including:

• the product being unavailable;

• an incorrect price or product description;

• incomplete or incorrect customer information;

• delivery restrictions;

• payment failure;

• suspected fraud or unauthorised payment activity;

• misuse of an offer, discount or promotion; or

• circumstances outside our reasonable control.

If we cancel a prepaid order, we will refund the amount collected for the cancelled product or order to the original payment method within a reasonable period.

We may contact you to verify an order before processing or dispatching it.

6. Prices, Taxes and Charges

Prices displayed on the Website are in Indian Rupees unless otherwise stated.

Displayed product prices include applicable taxes unless the Website or checkout page clearly states otherwise.

Shipping charges, Cash on Delivery charges, handling charges or other applicable service charges will be displayed before you complete your order.

We may change prices at any time. A price change will not affect an order that has already been accepted, except where there is an obvious pricing or technical error.

If an incorrect price is displayed, we may contact you and offer you the choice to:

• proceed at the correct price; or

• cancel the affected product or order for a full refund.

7. Payments

Available payment methods will be displayed during checkout and may include prepaid electronic payments and Cash on Delivery.

You confirm that:

• you are authorised to use the selected payment method;

• the payment and billing information supplied by you is accurate; and

• the transaction does not violate any applicable law.

Payments may be processed through third-party payment service providers. Their services may be subject to their own terms, security procedures and privacy practices.

We may conduct verification checks or delay processing where reasonably necessary to prevent fraud or unauthorised transactions.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery dates shown on the Website or communicated after an order are estimates unless expressly stated otherwise.

Delivery may be affected by:

• courier delays;

• weather conditions;

• public holidays;

• incorrect or incomplete addresses;

• service restrictions;

• government action;

• strikes or disruptions; or

• other circumstances outside our reasonable control.

You must provide a complete and serviceable delivery address and an active telephone number.

Where a delivery fails because of incorrect information, repeated unavailability or refusal to accept the parcel, additional shipping or redelivery charges may apply.

Nothing in this section limits any right available to you where a product is delivered materially later than an expressly agreed delivery schedule.

9. Order Changes and Cancellations

You should contact us as soon as possible if you wish to change or cancel an order.

We may be able to accept a cancellation or change before the order enters processing, customisation, packing or dispatch. We cannot guarantee that a requested change or cancellation will be possible.

Customised or personalised products cannot ordinarily be changed or cancelled after production has started.

Once an order has been dispatched or delivered, any return, refund or exchange request will be handled under our Refunds and Exchange Policy.

If we accept the cancellation of a prepaid order, the applicable refund will be sent to the original payment method.

10. Refunds, Returns and Exchanges

Our Refunds and Exchange Policy forms part of these Terms.

Unless a different statutory right applies, eligible refund or exchange requests must be submitted within 7 days from the date of delivery.

Eligibility may depend on factors including:

• the reason for the request;

• the condition of the product;

• whether the product has been used;

• whether the original packaging and accessories are available;

• whether the product was customised or personalised; and

• whether the product was sold as a Flash Sale, Clearance Sale or Final Sale item.

Customised or personalised mobile cases, tempered-glass screen protectors and other specified non-returnable products may not be eligible for return or exchange except where required by applicable law.

Products received in a damaged, defective or incorrect condition should be reported within 7 days of delivery together with:

• the order details;

• clear photographs or videos showing the issue; and

• any other reasonably necessary information requested by our support team.

Refunds are generally processed after the returned product has been received and inspected.

Refunds for prepaid orders will ordinarily be made to the original payment method. Refunds for Cash on Delivery orders may be processed to a verified UPI ID or bank account supplied by the customer.

Shipping, Cash on Delivery, handling and service charges may be non-refundable except where the charge must be refunded under applicable law or where the product supplied was damaged, defective or incorrect.

Where these Terms conflict with the Refunds and Exchange Policy on a return, refund or exchange matter, the Refunds and Exchange Policy will apply. Applicable consumer law will prevail over both documents.

11. Sale, Promotional and Quantity-Discount Orders

Flash Sale, Clearance Sale, Final Sale and heavily discounted promotional products may have separate return and exchange conditions displayed on the product page or in the Refunds and Exchange Policy.

Where a product is marked “Final Sale”, the restriction will apply only to the extent permitted by applicable law.

A Final Sale or promotional restriction does not remove rights that cannot legally be excluded, including rights relating to products that are defective, spurious, incorrectly supplied or materially different from their description.

For bundle, multi-buy or quantity-discount orders, the discount may be conditional on the customer retaining the required number of products.

If part of such an order is returned and the remaining products no longer qualify for the discount, the refund may be recalculated after applying the regular price to the products retained by the customer.

12. Promotions and Discount Codes

Promotions, giveaways, discount codes and special offers may be subject to additional conditions displayed with the relevant offer.

Unless stated otherwise:

• offers cannot be exchanged for cash;

• only one discount code may be used per order;

• an offer may have a minimum purchase requirement;

• an offer may exclude certain products;

• an offer may be restricted to one use per customer, account, telephone number, address or payment method; and

• an offer may end when its validity period or available stock ends.

We may cancel or refuse a promotion where we reasonably believe it has been obtained through fraud, technical manipulation, duplicate accounts or other misuse.

If promotional terms conflict with these Terms, the promotional terms will apply only to that promotion.

13. Communications

We may send transactional communications that are necessary for your order or account, including:

• order confirmations;

• payment notifications;

• dispatch and delivery updates;

• return and refund updates;

• security alerts; and

• customer-support responses.

We will send marketing or promotional communications where you have opted in or where otherwise permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting support@carefone.in.

Unsubscribing from marketing communications will not stop communications necessary to process an order, provide customer support or protect your account.

14. Reviews, Feedback and Customer Content

You may be permitted to submit reviews, photographs, comments, suggestions or other content.

You retain ownership of content created by you. By submitting it to us, you grant us a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format and use that content for operating, improving and promoting CareFone and its products.

You confirm that content submitted by you:

• is based on your genuine experience where presented as a review;

• does not infringe another person’s rights;

• does not contain unlawful, abusive, misleading or defamatory material;

• does not disclose another person’s private information without permission; and

• does not contain malicious software, spam or unauthorised advertising.

We may moderate or remove content that violates these Terms or applicable law. We will not remove a genuine review merely because it is critical or unfavourable.

Feedback and suggestions may be used by us without an obligation to compensate you, but this does not transfer ownership of your pre-existing intellectual property to us.

15. Intellectual Property

The Website and its content—including text, product photographs, graphics, logos, designs, page layouts, software and other material—are owned by or licensed to the Company or the relevant rights holder.

“CareFone”, associated logos and brand elements may not be used without the permission of the relevant rights holder.

You may use the Website only for personal and lawful shopping purposes.

You may not, without prior written permission:

• reproduce or commercially exploit Website content;

• use our photographs or product descriptions on another website or marketplace;

• remove copyright, trademark or ownership notices;

• create misleading associations with CareFone;

• use our brand in unauthorised advertising; or

• copy substantial parts of the Website into a database or competing service.

Nothing in these Terms transfers any intellectual-property right to you.

16. Copyright and Intellectual-Property Complaints

If you believe that content on the Website infringes your copyright, trademark or another intellectual-property right, please email support@carefone.in with the subject line “Intellectual Property Complaint”.

Your notice should include:

• your name and contact information;

• identification of the protected work or right;

• identification and location of the allegedly infringing material;

• an explanation of why you believe the use is unauthorised;

• evidence that you own the right or are authorised to act for its owner; and

• a declaration that the information supplied is accurate and submitted in good faith.

We may request additional information before acting on a complaint.

17. Acceptable Use

You must not use the Website:

• for an unlawful, fraudulent or harmful purpose;

• to impersonate another person or misrepresent your identity;

• to place fraudulent or unauthorised orders;

• to interfere with the Website or another customer’s use of it;

• to introduce viruses, malicious code or harmful technology;

• to gain unauthorised access to an account, server, system or database;

• to scrape or copy the Website through automated means without permission;

• to manipulate prices, discounts, reviews or ratings;

• to submit false refund, chargeback or delivery claims;

• to infringe intellectual-property, privacy or other legal rights; or

• to harass our employees, delivery partners or other customers.

We may take reasonable steps to investigate suspected misuse, protect our systems and prevent fraud.

18. Third-Party Services and Links

The Website may contain links to or integrations with services operated by third parties, including payment processors, courier companies, communication platforms and return-management providers.

We do not control independent third-party websites or services and are not responsible for their content, availability or privacy practices.

Your use of a third-party service may be governed by that provider’s terms and policies.

This section does not reduce our responsibility for third parties acting on our behalf where responsibility cannot be excluded under applicable law.

19. Website Availability

We aim to keep the Website accurate, secure and available. However, we do not guarantee that the Website will always be uninterrupted or free from technical errors.

We may temporarily suspend or restrict parts of the Website for maintenance, security, updates or operational reasons.

We may modify or discontinue a Website feature, provided that doing so does not remove rights relating to an order already accepted or a product already purchased.

20. Product Warranties and Consumer Rights

Products may be covered by warranties expressly stated on the relevant product page, packaging or warranty documentation.

Except as expressly stated and to the extent permitted by law, we do not provide additional warranties beyond those applicable to the product.

Nothing in these Terms excludes or limits:

• rights provided under the Consumer Protection Act, 2019;

• rights under applicable e-commerce or product-liability laws;

• liability for fraud or fraudulent misrepresentation;

• liability for wilful misconduct;

• liability for personal injury caused by negligence where it cannot legally be excluded; or

• any other right or liability that cannot be excluded by contract.

21. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the order was accepted.

We will not be responsible for losses caused by:

• incorrect information supplied by the customer;

• ordering a product for an incompatible device;

• unauthorised modification or misuse of a product;

• failure to follow product instructions;

• circumstances outside our reasonable control; or

• an independent third party for whom we are not legally responsible.

Where our liability may lawfully be limited, our aggregate liability relating to a particular order will not exceed the amount paid for the affected product.

This limitation does not apply where applicable law provides you with a greater remedy or prohibits the limitation.

22. Suspension and Termination

We may suspend or terminate access to an account where we reasonably believe that:

• the account has been compromised;

• the customer has engaged in fraud or repeated policy abuse;

• the customer has violated these Terms;

• suspension is necessary to protect another person or our systems; or

• suspension is required by law.

Suspension or termination will not affect rights and obligations arising from an order already accepted, including payment, delivery, return, refund, intellectual-property and dispute-resolution obligations.

You may stop using the Website at any time.

23. Privacy

Our collection, use, storage and disclosure of personal information are governed by our Privacy Policy.

Please review the Privacy Policy before submitting personal information through the Website.

By using a payment, courier or communication service, relevant information may be shared with the service provider to the extent reasonably necessary to process payment, fulfil the order, deliver the product, prevent fraud or provide customer support.

24. Customer Support and Grievance Redressal

For order-related assistance, returns, refunds or general support, contact:

Email: support@carefone.in
Telephone: +91 79824 47514
Support hours: 10:30 a.m. to 7:00 p.m., Monday to Saturday

Consumer grievances may be submitted to our designated Grievance Officer:

Grievance Officer: Tanish Malhotra
Designation: Grievance Officer
Email: support@carefone.in
Telephone: +91 79824 47514
Address: Stickity Retail (OPC) Private Limited, H. No. 88, Upper Ground Floor, Block B, Phase 1, Gujranwala Colony, Delhi – 110009

We will endeavour to acknowledge a consumer complaint within 48 hours and resolve it within one month from the date it is received, as required by applicable law.

When contacting us, please provide your order number, contact details, a description of the issue and any relevant photographs or documents.

25. Governing Law and Disputes

These Terms are governed by the laws of India.

We encourage you to contact our support team or Grievance Officer first so that we can attempt to resolve the issue directly.

Nothing in these Terms prevents a consumer from approaching the National Consumer Helpline, a Consumer Disputes Redressal Commission, the Central Consumer Protection Authority or another authority having jurisdiction under applicable law.

Subject to any consumer right to bring proceedings before another competent forum, courts in Delhi will have jurisdiction over disputes relating to these Terms.

26. Changes to These Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The updated version will be published on the Website with a revised “Last updated” date.

Material changes will apply prospectively and will not ordinarily change the terms applicable to an order already accepted, unless the change is required by law or benefits the customer.

Your continued use of the Website after revised Terms take effect constitutes acceptance of the revised Terms.

27. Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue to apply.

A delay or failure by us to enforce a provision does not waive our right to enforce it later.

28. Entire Agreement

These Terms, together with the policies expressly incorporated into them and any specific terms shown at checkout or on a product page, constitute the agreement between you and us regarding your use of the Website and your purchases.

If specific product, promotion or checkout terms conflict with these Terms, the more specific terms will