Refund policy

Refunds & Exchange Policy

At Carefone, we want every customer to be happy with their purchase. If you receive a product that is damaged, defective, incorrect, or not as expected, you may request a refund or exchange within 7 days of delivery.

Products purchased during Flash Sales, Clearance Sales, Final Sale offers, or other promotional sales are covered under the separate sale-product policy below.

To be eligible for a refund or exchange, the product must be:

Unused and in its original condition
Returned with all original packaging, tags, and accessories
Accompanied by the invoice or relevant order details

Refunds & Exchanges

Customers may request a refund or exchange within 7 days from the date of delivery. Once the request has been reviewed and approved, our team will guide the customer through the return or exchange process.

Refund Method

Refunds for prepaid orders will be processed back to the original payment method.
Refunds for Cash on Delivery (COD) orders will be processed to the UPI ID provided by the customer.
COD handling or service charges paid at the time of placing the order are non-refundable.

Refunds are generally processed after the returned product has been received at our warehouse and inspected by our team.

Return Pickup

Pickup for returned products will only be arranged if the product is in sellable condition and the original packaging and accessories are intact.

If pickup service is unavailable at the customer’s address, the customer will need to ship the parcel to Carefone at their own expense.

Products Not Eligible for Refund or Exchange

The following products cannot be returned, exchanged, or refunded:

Customised or personalised mobile cases
Tempered glass screen protectors
Products that have been used, damaged, altered, or returned without their original packaging

Customised cases are made specifically for each customer. Tempered glass products cannot be resold once delivered due to hygiene and handling reasons.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Customers must provide:

Order details
Clear photos or videos showing the issue
Any other information requested by our support team

Our team will review the request and provide a suitable resolution.

Flash Sale, Clearance Sale & Promotional Products

Products purchased during Flash Sales, Clearance Sales, Final Sale offers, or any heavily discounted promotional sale are not eligible for return or refund.

Where applicable, “Final Sale” will be mentioned on the product page below the Add to Cart button.

These products may only be exchanged if:

The product has a manufacturing defect; or
The wrong model or product was delivered

To request an exchange for a Flash Sale, Clearance Sale, Final Sale, or promotional-sale product, customers must contact us within 7 days of delivery with their order details and clear photos or videos of the issue.

The product must be unused, in its original condition, and returned with all original packaging and accessories.

A nominal pickup and redelivery fee may apply to exchanges for Flash Sale, Clearance Sale, Final Sale, or promotional-sale products. The applicable fee will be determined based on the customer’s delivery PIN code.

No refunds will be issued for Flash Sale, Clearance Sale, or Final Sale products.

If the same product or model is unavailable for exchange, Carefone may offer an alternate product or store credit at its discretion.

Quantity-Discount Orders and Partial Returns

Where products are purchased under a sale, bundle offer, multi-buy offer, or quantity-based discount, the discount will apply only when the customer retains the required quantity of products.

If part of such an order is returned and the remaining products no longer qualify for the quantity discount, the products retained by the customer will be charged at their applicable full or regular price.

The refund amount will be calculated after adjusting the difference between: