Shipping & Returns

Effective date: 13 November 2026

This page explains how we ship your order and how returns, replacements and refunds work at CareFone, a brand of STICKITY RETAIL (OPC) PVT LTD. If anything here is unclear, call us on +91 79824 47514, message us on WhatsApp or write to support@carefone.in. We're available from 10:30 am to 7 pm, Monday to Saturday.

Shipping

Where we ship

We ship to addresses across India. We also ship internationally; see International shipping below.

Shipping charges

Within India, shipping is free on orders of ₹500 or more. Orders under ₹500 pay a shipping charge of ₹75, which is shown at checkout.

Prices and GST

All prices on carefone.in are in Indian Rupees and include GST. You will receive an invoice with your order.

Dispatch time

We dispatch orders within 1–3 business days of the order being placed. Our warehouse works Monday to Saturday and is closed on Sundays and national holidays, so orders placed on those days are dispatched on the next working day.

Customised and personalised cases are made to order, so they may take longer to dispatch.

Delivery time

Once dispatched, most orders within India reach you in 2 to 7 days, depending on your pincode. We share tracking details once your order is dispatched, and you can also check its status on our order status page.

Cash on Delivery (COD)

  • Cash on Delivery is available only on orders from ₹500 to ₹1,999. It is not available on orders under ₹500 or on orders of ₹2,000 or more.
  • A COD fee of ₹60 is added at checkout. This fee is non-refundable.
  • COD is not available for customised or personalised cases. These must be paid for online.
  • COD is not available for international orders.

International shipping

We ship internationally by express delivery for a flat ₹1,500 per order. Cash on Delivery is not available for international orders. Once dispatched, international orders typically arrive in 4 to 22 days, depending on the destination. Any import duties or taxes charged by the destination country are paid by the recipient.

Returns

7-day returns

You can request a return within 7 days of delivery if your item is damaged, defective, incorrect or not as expected.

How to request a return

Start your return on our online returns portal at blephy.com/carefone. You can also request a return by emailing support@carefone.in or calling +91 79824 47514. Please share your order number, the item you want to return and the reason.

Return conditions

To be accepted, the item must be:

  • unused and in its original condition,
  • in its original packaging,
  • returned with all accessories and the invoice or order details.

We may reject a return request if the item does not meet these conditions when we inspect it.

Free reverse pickup

Where reverse pickup is serviceable at your pincode, we arrange a free reverse pickup from your address. Pickup is arranged only if the item is in sellable condition with its packaging intact.

If reverse pickup is not available at your pincode, you will need to ship the item back to us at your own expense.

Damaged, defective or wrong item

If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery with your order details and clear photos or a video showing the problem. Our team will review it and decide the resolution, which may be a replacement, an exchange or a refund.

What cannot be returned

  • Customised or personalised cases (made to your design)
  • Tempered glass
  • Items that have been used, damaged or altered
  • Items returned without their original packaging

Flash Sale, Clearance, Final Sale and promotional items

  • These items are not eligible for refunds.
  • An exchange is offered only for a manufacturing defect or if the wrong model or product was delivered. Please report it within 7 days of delivery with photos.
  • A nominal pickup and redelivery fee may apply, depending on your pincode.
  • If an exchange is not available, we may offer an alternative product or store credit.

Multi-buy and quantity-discount orders

If you return part of an order that was bought with a multi-buy or quantity discount, the items you keep are recalculated at their regular price, and the refund is adjusted accordingly.

Refunds

  • Refunds are processed once the returned item reaches our warehouse and has been inspected.
  • Prepaid orders: the refund goes back to the original payment method you used.
  • COD orders: the refund is sent to a UPI ID that you share with us.
  • The COD fee and other service charges are non-refundable.
  • For damaged, defective or incorrect items, product shipping charges are refunded.

Frequently asked questions

How do I request a return?

Within 7 days of delivery, go to blephy.com/carefone, or email or call us, with your order number, the item and the reason. If reverse pickup is available at your pincode, please pack the item in its original packaging with all accessories and the invoice before the courier arrives.

When will I get my refund?

We process your refund after the returned item reaches our warehouse and has been inspected. Your bank or payment provider may then take a few working days to show the amount in your account.

I paid Cash on Delivery. How do I get my refund?

Share a UPI ID with us when you request the return, and we will send the refund there once the return is approved. The ₹60 COD fee is not refunded.

Can I return a customised case?

No. Customised and personalised cases are made just for you, so they cannot be returned. If one arrives damaged, defective or with the wrong design, contact us within 7 days of delivery with photos or a video and our team will review it.

My order hasn't arrived. What should I do?

Check the latest status on our order status page. If it has been more than 7 days since dispatch (or more than 22 days for an international order), or the tracking has not moved for a while, contact us and we will follow up with the courier.

Need help?

Call +91 79824 47514, message us on WhatsApp or email support@carefone.in, from 10:30 am to 7 pm, Monday to Saturday. For complaints, see the Grievance Officer details on our Contact page.